Refund policy

RETURNS & EXCHANGES POLICY

Effective Date: October 7, 2026

Thank you for supporting NOT2TWINZ.

Because many of our products are handmade, hand-finished, limited, made in small quantities, or prepared specifically for our customers, NOT2TWINZ does not accept returns or exchanges for change of mind, incorrect size selection, or buyer preference.

Please carefully review product descriptions, sizing information, measurements, photos, and other available product information before placing your order.

1. ALL SALES ARE FINAL

All sales are final.

We do not accept returns or exchanges for:

  • Change of mind;
  • Incorrect size or fit;
  • Ordering the wrong color, style, or variation;
  • No longer wanting an item;
  • Personal preference;
  • Products that do not meet your personal expectations;
  • Failure to review product measurements or descriptions before ordering;
  • Ordering multiple sizes with the intention of returning one;
  • Delayed delivery when the package has been shipped; or
  • Any other reason unrelated to a confirmed product defect or fulfillment error.

Because our products are handmade and often produced in limited quantities, we cannot accept returned merchandise for resale.

2. HANDMADE PRODUCTS

Our products may contain small variations resulting from the handmade nature of the item.

Minor differences in:

  • Color;
  • Texture;
  • Pattern placement;
  • Finish;
  • Shape;
  • Printing;
  • Stitching; or
  • Other handmade characteristics

may occur and are not necessarily considered defects.

These variations are part of the character of handmade products.

3. DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged or has a genuine manufacturing defect, please contact us as soon as possible at:

not2twinzbk@gmail.com

Please include:

  • Your order number;
  • Your name;
  • A description of the issue; and
  • Clear photographs or video showing the damage or defect.

We will review the situation and determine whether the item qualifies for a replacement, repair, store credit, refund, or other appropriate resolution.

Any resolution is determined on a case-by-case basis.

4. WRONG ITEM RECEIVED

If we accidentally send you the wrong product, please contact us at not2twinzbk@gmail.com as soon as possible.

Include your order number and photographs of the item you received.

If we confirm that an incorrect item was shipped due to our error, we will work with you to provide an appropriate resolution.

5. CLAIM DEADLINE

Damage, defects, or incorrect-item claims must be reported within 7 days of confirmed delivery.

Claims submitted after this period may not be eligible for a replacement, refund, exchange, or other resolution.

6. ITEMS DAMAGED AFTER DELIVERY

NOT2TWINZ is not responsible for damage caused after delivery, including damage resulting from:

  • Improper use;
  • Accidents;
  • Normal wear and tear;
  • Improper washing or cleaning;
  • Improper storage;
  • Alterations or modifications;
  • Failure to follow care instructions; or
  • Other customer-caused damage.

If a product includes specific care instructions, customers are responsible for following those instructions.

7. RETURN AUTHORIZATION

Do not send an item back to NOT2TWINZ without contacting us first.

Unauthorized returns may be refused or may not qualify for a refund or other resolution.

If a return is specifically authorized by NOT2TWINZ, we will provide instructions regarding how the item should be returned.

8. REFUNDS

Because all sales are final, refunds are generally not available.

If NOT2TWINZ determines that a refund is appropriate due to a confirmed defect, fulfillment error, or another circumstance covered by applicable law, the refund will be issued to the original payment method when reasonably possible.

Nothing in this policy is intended to waive or limit any consumer rights that cannot legally be waived.

9. CANCELLATIONS

Once an order has been submitted, cancellation is not guaranteed.

Because our products may begin being prepared shortly after an order is placed, we may be unable to cancel an order once production or fulfillment has begun.

If you need to request a cancellation, contact us immediately at:

not2twinzbk@gmail.com

A cancellation request does not guarantee that the order can be canceled.

10. GIFT ORDERS

Purchases made as gifts are subject to the same return and exchange policy.

We do not accept exchanges simply because a gift recipient prefers a different size, color, style, or product.

11. PROMOTIONAL ITEMS & FREE GIFTS

Free gifts, promotional items, giveaway items, bonus products, and other promotional merchandise are not eligible for return or exchange unless required by applicable law.

12. CONTACT

For questions regarding a damaged, defective, or incorrect item, contact:

NOT2TWINZ
Email: not2twinzbk@gmail.com
Website: not2twinz.com

Please include your order number so that we can locate your purchase.


Last Updated: October 7, 2026